Last updated: 29 October 2026
The data controller for this website is Savannah Overy, trading as St Ives Ceramics.
This policy explains how we use personal information when you visit our website, purchase ceramics, contact us or subscribe to our newsletter.
1. Information We Collect and Why
We collect and use personal information for the following purposes:
- Orders: Names, contact details, billing and delivery addresses, and order information to process purchases, arrange delivery and provide customer support. Our lawful basis is the performance of a contract.
- Newsletter: Email addresses and subscription records to send gallery news, exhibition information and updates where you have subscribed. Our lawful basis is consent.
- Enquiries: Contact details and correspondence to respond to customer enquiries. Our lawful basis is our legitimate interests in providing customer service, or taking steps towards a contract where applicable.
- Website security: Technical information, including IP addresses, where necessary to maintain website functionality and prevent spam or fraudulent activity. Our lawful basis is our legitimate interests in website security.
- Legal requirements: Relevant order and transaction records where necessary to comply with tax, accounting and other legal obligations.
2. Online Orders and Payments
Our online shop uses WooCommerce. Payments are processed through PayPal or WooPayments.
These providers handle payment information in accordance with their own privacy policies. We do not ordinarily receive or store full payment card details.
3. Newsletter
We use Brevo to manage newsletter subscriptions.
When you subscribe, your email address is submitted to Brevo. We use a double opt-in process, requiring you to confirm your subscription by email.
You can withdraw your consent at any time using the unsubscribe link in our newsletters or by contacting us.
4. Cookies and Website Security
Our website uses cookies necessary for functions such as shopping baskets and checkout.
We also use Google reCAPTCHA to protect our newsletter form and certain website functions from automated submissions. Google may process technical information, including IP addresses and browser information.
Google Privacy Policy | Google Terms of Service
Non-essential cookies or similar technologies require consent where applicable.
5. Sharing Your Information
We share personal information only where necessary to operate our website and business, including with payment providers, Brevo, website hosting providers and delivery services, or where required by law.
Some providers may process information outside the UK. Where applicable, international transfers must be protected by appropriate safeguards under UK data protection law.
6. How Long We Keep Your Information
We use customer information for the purposes of processing orders, arranging delivery and responding to enquiries. We do not retain customer information for unrelated marketing purposes.
Order and transaction records may be retained within our ecommerce and accounting systems for the periods required by law.
Newsletter subscriptions are managed separately through Brevo. Subscriber information is used for newsletter communications and can be removed from the active mailing list by unsubscribing.
7. Your Rights
Under UK data protection law, you may have the right to access, correct, delete or restrict the use of your personal information, object to certain processing, request data portability and withdraw consent where applicable.
You can exercise your rights by contacting us.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Contact Us
St Ives Ceramics
1 Fish Street
St Ives
Cornwall
TR26 1LT
United Kingdom
Email: sales@st-ives-ceramics.co.uk
Telephone: +44 (0)1736 794930
Website: www.st-ives-ceramics.co.uk